ClearQuest Message Broker Adapter, CQ-MBA
The Alexan ClearQuest Message Broker Adapter, CQ-MBA,
provides a full bi-directional integration of the defect
tracking/change management tool, IBM Rational ClearQuest®,
to an end-user help desk ticketing system creating an
automated real-time integration between the two systems.
Automated Workflow Sychronization
The CQ-MBA automates workflow sychronization. This
minimizes opportunities for human errors, eliminates duplicate
entries and the need of a manual data entry process enabling
users to focus on working their queues rather then manually
reconciling and updating two different systems of record.
CQ-MBA has internal monitoring controls in place that notify
administrators of unexpected behavior, while ensuring the
completeness of data transfer and up-time of the adapter.
Adapts To Existing Technologies
CQ-MBA integrates into existing end-user ticketing systems and
can be customized to fit the specific needs of the client.
- Multi-platform compatible
- Synchronized communication
- Maintenance-free database
- Bi-directional communications
- Unexpected behavior notifications
- Real-time monitoring of transactions
- Based upon the SOA Standard leveraging OSLC specifications
- Eliminates the need for manual data entry and reconciliation between systems
- Bridge the communication gap between business users and IT personnel
- Reduce human error
- Support distributed environments with fault tolerance
- Reduce unforeseen problems that often impact development initiatives
- Leverage existing technology
Contact Us Today For A Free Customized Quote
See how CQ-MBA can improve your software solution and enable
valuable resources to focus on what they do best.