Product Overview

ClearQuest Message Broker Adapter, CQ-MBA

CQ-MBA

The Alexan ClearQuest Message Broker Adapter, CQ-MBA, provides a full bi-directional integration of the defect tracking/change management tool, IBM Rational ClearQuest®, to an end-user help desk ticketing system creating an automated real-time integration between the two systems.

Automated Workflow Sychronization

The CQ-MBA automates workflow sychronization. This minimizes opportunities for human errors, eliminates duplicate entries and the need of a manual data entry process enabling users to focus on working their queues rather then manually reconciling and updating two different systems of record.

Proactive Monitoring

CQ-MBA has internal monitoring controls in place that notify administrators of unexpected behavior, while ensuring the completeness of data transfer and up-time of the adapter.

Adapts To Existing Technologies

CQ-MBA integrates into existing end-user ticketing systems and can be customized to fit the specific needs of the client.

Features

  • Multi-platform compatible
  • Synchronized communication
  • Maintenance-free database
  • Bi-directional communications
  • Unexpected behavior notifications
  • Real-time monitoring of transactions
  • Based upon the SOA Standard leveraging OSLC specifications
  • Benefits

  • Eliminates the need for manual data entry and reconciliation between systems
  • Bridge the communication gap between business users and IT personnel
  • Reduce human error
  • Support distributed environments with fault tolerance
  • Reduce unforeseen problems that often impact development initiatives
  • Leverage existing technology

Contact Us Today For A Free Customized Quote

See how CQ-MBA can improve your software solution and enable your
valuable resources to focus on what they do best.
916-443-1809 or info@alexan.com
CQ-MBA Brochure