Alexan International

CQ-MBA Expert Support

Online Software Support Services

For any questions, you may contact the Alexan Support Team through our customer support page. Response times vary according to the support package level or the client. You will be contacted via email to confirm that your request has been received and is being processed.

Software Maintenance

You will receive maintenance releases including performance enhancements and new features as they become available. CQ-MBA is a smart, simple way to protect the investment you have made in your software solutions.

Package A - $7,600



  • Ideal for small/medium businesses
  • Up to 80 hours of support per year
  • Coverage 9:00am-5:00pm PST
  • Confirmation of receipt within 1 hour
  • Preliminary analysis within 6 hours
  • Detailed response within 1 day
  • Version updates, enchancements, fixes
  • Access to Alexan's online support portal

    • Additonal Services Available

  • Extra hours at $110/hour
  • 24 hour coverage Monday-Friday
  • Holidays
  • On-site support

Package B - $15,200



  • Ideal for large scale enterprises
  • Up to 160 hours of support per year
  • Coverage 9:00am-5:00pm PST
  • Confirmation of receipt within 1 hour
  • Preliminary analysis within 3 hours
  • Detailed response within 6 hours
  • Version updates, enchancements, fixes
  • Access to Alexan's online support portal

    • Additonal Services Available

  • Extra hours at $95/hour
  • 24 hour coverage Monday-Friday
  • Holidays
  • On-site support

*Products, services, and all prices are subject to change without notice. Specifications do not necessarily apply to the standard version of machines in all local markets.